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Terms of Service and Privacy Statement

Welcome to Prime Energy. This document, comprising our Terms of Service and Privacy Statement (referred to as the “Agreement”), governs your interaction with our website and the functionalities we offer. By accessing or utilizing our website, you confirm that you have thoroughly reviewed, comprehended, and consented to abide by all stipulations within this Agreement. This Agreement contains crucial details about your entitlements and responsibilities as a visitor or user of our platform, alongside comprehensive information on how we gather, utilize, process, and safeguard your personal data. We urge you to carefully read and fully understand the subsequent sections before proceeding.

Our commitment to openness and ethical data management is paramount. We adhere to the most stringent privacy and data protection regulations to ensure your personal information is handled securely and in full compliance with relevant privacy legislation, including the General Data Protection Regulation (GDPR) and the United Kingdom Data Protection Act 2018. This document provides detailed disclosures regarding the collection, application, storage, and sharing of your data, as well as outlining your rights concerning access, rectification, erasure, and objection.

1. Acceptance of Conditions

By engaging with or making use of this website and our services, you acknowledge your agreement to comply with and be legally bound by the terms and conditions set forth in this Agreement. Should you disagree with any portion of these provisions, we respectfully request that you refrain from using or accessing our services. Your continued engagement with the website after any modifications to these terms have been posted will signify your acceptance and endorsement of those revisions.

For any inquiries regarding these conditions, please reach out to us using the contact details provided below, which include our phone number (1292412446), email address (prime_energy_booking@hotmail.co.uk), and postal address (51, Principal Rise, YO24 1UF, York, United Kingdom).

2. Key Definitions

Within the context of this Agreement, the subsequent terms are defined as follows:

  • “Service” denotes the offerings provided by Prime Energy via its online platform.
  • “User” refers to any individual accessing or interacting with the website, whether as a casual visitor or a registered account holder.
  • “Personal Data” signifies any information pertaining to an identified or identifiable living individual that we process in connection with your utilization of our services.
  • “Cookies” are small data files stored on your device, used to enhance your browsing experience and analyze usage patterns on our site.

3. Service Delivery

Prime Energy is dedicated to delivering high-quality services to its user base. The services accessible through our website are subject to the stipulations of this Agreement, and we retain the prerogative to alter, suspend, or cease any aspect of our services at any given moment, with or without prior notification.

While we pledge to undertake reasonable efforts to ensure the continuous availability of our services, we cannot guarantee an uninterrupted or error-free operation of our website. Maintenance activities, technical difficulties, or other unforeseen circumstances may impact the accessibility and dependability of our online services, and we disclaim liability for any inconvenience this might cause.

4. User Responsibilities and Conduct Guidelines

As a user, you commit to adhering to all applicable laws and regulations when accessing and utilizing our website. You bear sole responsibility for the accuracy and lawfulness of any information, content, or data you upload, submit, or otherwise transmit through our website.

Specifically, you agree to:

  • Refrain from using the website in any manner that could damage, disable, overburden, or compromise its functionality, or interfere with any other party’s enjoyment of the website;
  • Avoid engaging in any unauthorized or illegal use of our services, including the transmission of offensive, defamatory, or otherwise inappropriate content;
  • Abstain from attempting to gain unauthorized entry to any part of the website or any associated systems or networks;
  • Promptly inform us if you become aware of any security breach or unauthorized use of your account or our services.

Failure to comply with these obligations may lead to the immediate termination of your access to our services without prior warning.

5. Data Privacy and Protection

At Prime Energy, safeguarding your privacy is a paramount concern. We collect, store, and process your Personal Data in strict accordance with relevant privacy legislation, including the General Data Protection Regulation and related national data protection laws as applicable. This section outlines our practices concerning data privacy, transparency, and security measures.

a. Data Collection – We may gather Personal Data from you when you interact with our website, register for an account, subscribe to our newsletters, or utilize other features of our services. The categories of Personal Data we might collect include, but are not limited to:

  • Your name
  • Your email address
  • Your IP address
  • Information about your browser and device
  • Usage metrics and cookie data

b. Purpose of Data Collection – The information collected serves the following purposes:

  • To deliver and improve our services
  • To tailor your user experience
  • To communicate with you regarding your account, promotional offers, and updates
  • To conduct internal analytical studies and research
  • To ensure adherence to legal requirements

c. Consent – By using our website and providing your Personal Data, you signify your agreement to our collection and use of that data as specified in this Agreement. Where privacy laws mandate your explicit consent, such consent will be obtained separately.

d. Data Processing – All processing of Personal Data is conducted with robust security measures in place. We have implemented appropriate technical and organizational safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your Personal Data. We employ industry-standard encryption protocols for data transmission and maintain stringent physical and electronic security for data storage.

e. Data Sharing with Third Parties – Your Personal Data may be shared with selected third-party service providers for functions such as hosting, analytics, and customer support, under strict confidentiality agreements. These third parties are authorized to use the data solely for the assigned tasks and are obliged to implement protective measures comparable to those we adopt.

f. Data Retention and Deletion – We retain your Personal Data only for the duration necessary to fulfill the objectives outlined in this Agreement or as mandated by applicable law. You may request the deletion of your Personal Data. Please be aware that certain legal obligations or security necessities may require us to keep some data for a specified period.

g. Data Subject Rights – In compliance with relevant data protection regulations, you possess the right to:

  • Access your Personal Data
  • Request the correction of inaccurate or incomplete data
  • Request the deletion or erasure of your data
  • Restrict the processing of your data
  • Object to the processing of your data where it is based on legitimate interests
  • Request data portability, meaning the ability to receive your data in a commonly used format and transfer it to another entity

To exercise any of these rights, please reach out to us using the provided contact details: 1292412446, prime_energy_booking@hotmail.co.uk, and 51, Principal Rise, YO24 1UF, York, United Kingdom.

6. Use of Cookies, Tracking Technologies, and Similar Instruments

Our website deploys Cookies and related tracking technologies to enrich your browsing experience, analyze site usage patterns, and deliver tailored content. Cookies are small text files that, once placed on your device, aid in recognizing you during subsequent visits. By continuing to use our website, you acknowledge and agree to the use of cookies as outlined in this Agreement.

We utilize various categories of cookies, including temporary session cookies and persistent cookies that remain until you clear your browser's cache. Comprehensive details regarding the types and purposes of cookies we employ are available upon request. In accordance with advertising guidelines and regulatory mandates, we do not link cookies to personally identifiable information without first securing your explicit consent.

Should you desire further information about our cookie practices or wish to adjust your preferences, please consult our dedicated cookie policy accessible via the following link: Cookie Policy.

7. Intellectual Property Rights

All material displayed on our website, including, but not limited to, textual content, graphical elements, logos, imagery, and software, is the proprietary asset of Prime Energy or its content providers and is safeguarded by intellectual property statutes. You agree not to replicate, disseminate, modify, or generate derivative works from any content on the website without the explicit written permission of the copyright holder, except where permitted by applicable law.

8. Limitations on Liability and Disclaimers

To the maximum extent permissible by law, Prime Energy and its executives, personnel, representatives, or associated entities shall not be held accountable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your access to, use of, or inability to use our website and services. This encompasses any inaccuracies or omissions in content or data, loss of earnings, damage to reputation, or other intangible losses.

Our services and content are provided on an “as is” and “as available” basis, without any express or implied guarantees. We do not warrant that our website will be free from errors, secure, or devoid of viruses or other malicious components.

9. Revisions to This Agreement

Prime Energy maintains the right to revise, update, or amend this Agreement at any point without prior notification. Any such alterations will take effect immediately upon their publication on our website. It is your responsibility to periodically review this Agreement to ensure you are informed of the latest version. Your continued use of our website following any changes signifies your acceptance of the updated terms.

10. Applicable Law and Jurisdiction

This Agreement shall be interpreted and enforced in accordance with applicable laws and regulations, and any disputes arising from or pertaining to this Agreement will fall under the purview of the appropriate courts. The stipulations of this Agreement shall be construed consistently with established principles of contract law.

11. Conflict Resolution

In the event of any disagreement arising in connection with the utilization of our website or this Agreement, the involved parties mutually consent to first attempt to resolve the matter amicably through direct discussion and negotiation. Should a resolution prove unattainable, the dispute will then be submitted to mediation or another alternative dispute resolution mechanism before pursuing formal litigation.

12. Contact Details

For any inquiries regarding these Terms of Service, our Privacy Statement, or our practices concerning the processing of Personal Data, please reach out to us using the following information:

Phone: 1292412446
Email: prime_energy_booking@hotmail.co.uk
Mailing Address: 51, Principal Rise, YO24 1UF, York, United Kingdom

13. Concluding Provisions

This Agreement represents the complete understanding between you and Prime Energy regarding your use of our website and services. Should any provision of this Agreement be deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The failure of Prime Energy to exercise any right or enforce any provision within this Agreement shall not be construed as a waiver of such right or provision.

By accessing our website, you confirm that you have read and comprehended this Agreement, and that you consent to be bound by all its stipulations. This Agreement becomes effective as of 14/10/2025 and will remain active, subject to future modifications and updates.

We value your trust in our services and your commitment to understanding the terms that govern your interactions with our website. Thank you for choosing Prime Energy. We are dedicated to delivering a secure, transparent, and superior user experience.